Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

We offer the following services for domestic delivery:

  • FedEx
  • USPS

Shipping Options Overview

We offer various shipping methods, each with its own set of services, including standard and expedited options. Some methods specify a particular carrier, while others may utilize different carriers based on package properties. If you select a method with multiple carrier options, please note that you cannot request a specific carrier.

Expedited Shipping Notice

For pre-order products, expedited shipping options are typically unavailable. This is due to the nature of pre-order processing, which involves specific timelines and coordination. Standard shipping remains available for pre-order items.

How Long Will it Take To Get My Package?

Shipping and Delivery Information:

The delivery times are contingent on the chosen shipping method. Each method will specify a delivery date or date range during which you can expect your shipment.

For pre-orders, the estimated number of business days for delivery after the item reaches our facility will be clearly indicated.

In typical circumstances, the provided delivery date or range is accurate 99% of the time. However, a small fraction of shipments might experience extended delivery times. If your delivery is pending, we recommend checking the tracking information for updates. Please note that certain addresses may consistently require more time than the stated delivery dates. Moreover, unforeseen circumstances such as severe weather, natural disasters, or unscheduled events can cause delays in delivery times.

How Do I Track My Order?

When the shipping label is created, you will receive an email or text message with the shipping tracking details. If you haven’t received it, feel free to email us or ask us on Instagram. Thank you for choosing us!

 What does ‘pre-order’ mean? ?

Pre-order means we are accepting advance orders for a product that has not been released or has not yet arrived at our warehouse. For more information, please refer to the provided details.

More FAQs

May I pick up my order from your store and how long will you hold the order?

Yes, we do offer local pick-up for online orders. Once your order is ready, you’ll receive an email notification. Please bring your ID and order number when picking up. Kindly note that we’ll hold your order for 14 days from the notification date. If not picked up within this period, a 5% service fee will be deducted upon refund.
Pick up address: 3612 Main st, Flushing NY 11354

International Shipping?

We currently offer the following shipping methods for international delivery:

  • Air Mail
  • Priority Mail
  • DHL
  • FedEx

Shipping fee estimates for pre-orders?

The shipping fees for pre-ordered items are estimates and may not reflect the actual amount you will be charged for shipping. As the exact product weight or dimensions are not always known at the time of listing a product for pre-order, we will determine and charge the accurate shipping fee when the items are received.

Do I need a account to place an order?

Yes, all customers must have an account. This provides you with the best shopping experience possible.

How Should I to Contact if I Have Any Queries?

What kind of packing materials does Project KE use?

All orders are securely packed in new shipping boxes with bubblewrap lining all six sides of the box.